Contact Us
Reach the right team directly using the channels below. We route inquiries by topic so support, safety, legal, and partnership requests are handled by the right people with less back-and-forth.
General support
Product questions, account help, and billing support: support@loradataset.com
Include your account email, a short summary of the issue, and any relevant screenshots. Clear context in the first message helps us resolve requests faster and avoids unnecessary follow-ups.
Safety and abuse
Harmful content, impersonation, or likeness misuse: abuse@loradataset.com
For urgent abuse reports, include the exact URL, a concise description of the violation, and any evidence that helps confirm ownership or consent status. Our team prioritizes reports that include actionable detail.
Legal and copyright
Legal notices and copyright claims: legal@loradataset.com
If you are submitting a formal notice, include your legal name, contact information, a clear statement of the claim, and links to the original protected material where applicable. Incomplete notices may delay review.
Response times and expectations
We typically respond to standard support requests within 1-3 business days. Complex billing, abuse, and legal issues may require additional verification steps and therefore longer response windows.
We cannot provide legal advice, but we can explain our platform policies and enforcement process. If your issue affects account access or safety, flag it clearly in the subject line so we can triage it appropriately.
Before you contact us
For account and billing requests, include the email used for sign in, the date and approximate time the issue occurred, and the exact error message if one appears. This information helps us verify the request quickly and prevents delays caused by missing context.
For generation quality issues, share the prompt variant, expected output, and what specifically looked incorrect in the result. If you can attach screenshots, include them in your first email so we can evaluate the issue in one review cycle instead of asking for additional artifacts later.
For safety reports, provide direct URLs, timestamps, and a short statement describing why the content violates our rules. Reports with concrete evidence are easier to validate and can be prioritized more effectively than generic complaints without identifying details.
Privacy and handling of reports
We use submitted contact data only to review and respond to your request. Access to report details is restricted to team members involved in support, trust and safety, or compliance workflows. We do not publish private report content or reporter identity information.
If your inquiry requires follow-up, we may request additional verification to protect account security and prevent unauthorized changes. Our goal is to resolve valid requests quickly while maintaining clear safeguards for user privacy, platform integrity, and abuse prevention.